POE helps identify and address any problems or shortcomings in the building’s design, construction, or systems that may not have been apparent during the initial phases. Evaluating how building systems (HVAC, lighting, etc.) perform can lead to optimization that enhances efficiency and reduces costs, while informing insight to better maintenance schedules and procedures, extending the lifespan of building components and reducing unexpected repairs.

Understanding how occupants interact with the building and their comfort levels can lead to adjustments that improve overall satisfaction and productivity, such as indoor air quality, lighting, and acoustics, hence, providing a mechanism for occupant to share their experiences creates a feedback loop that can continuously improve building environments and occupant satisfaction.

POE provides empirical evidence that can inform building codes, standards, and regulations, leading to higher quality and more sustainable building practices industry-wise, establishing benchmarks and identifying best practices promotes continuous improvement. Through comprehensive assessment that integrates technical performance with human experience, a more holistic understanding of building success, that meets the needs of all stakeholders will be achieved.